Someone Check Its Pulse. LivePerson, Inc. (LPSN) Shares Drop 42% On Q4 Loss and Missed Estimates.
LivePerson, Inc. (LPSN) needs some resuscitation as it drags the PRISM NextGen Tech & AI Index today as its largest detractor, down ~42%. The company announced Q4 earnings reporting a quarterly loss of $0.18 per share that missed analysts estimates. Unfortunately their pulse continued to slow on Q1 guidance on revenues ($79-$83M vs Factset $94.4M) and Adjusted EBITDA (($2M)-$2M vs Factset $6.3M. FY 2024 guidance followed suit and came in below expectations as well. The company has cited it is going through a strategic transformative phase and identified a large drag from its WildHealth business that they intend to sell. Additionally, unexpected customer cancellations have increased.
LivePerson is a leading provider of conversational commerce solutions, offering a platform that enables businesses to engage with their customers through AI-powered chatbots, messaging, and live chat. The company’s technology facilitates real-time communication between brands and consumers across various digital channels, such as websites, mobile apps, social media, and messaging platforms. LivePerson’s solutions are designed to enhance customer engagement, improve sales and support processes, and drive conversion rates through personalized and interactive conversations.
As management performs CPR on its operations, it will be interesting to observe if LPSN will be an AI oddity that is one of the few NextGen names not taking off…
